Service Technician

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Our Service Technicians inspect company-provided and self-generated leads for servicing preexisting equipment installed by Groundworks and close sales in the basement waterproofing and foundation repair field.
At Groundworks Companies, we provide qualified, high quality leads-appointments, so there is minimal to no cold calling required! What we provide for our employees: Bi-weekly Pay – Hourly plus potential for commission Full-time nonseasonal work!!! We provide warm leads pre-scheduled based on your availability.
Superior training will ensure you start with immediate success Competitive and rewarding, family-oriented culture Advanced leadership training opportunities World-class training and support Job Responsibilities: Travel to a customer’s home on a pre-set appointment using a company vehicle.
Build rapport with homeowners and professionally represent the Company.
Perform yearly maintenance visits, examining work previously completed.
Perform reactive service appointments, diagnosing and fixing any issues.
Exhibit clear communication skills during homeowner interactions.
Based on the diagnosis, recommend products or services to enhance and protect the customer’s home.
In some cases, install the additional products purchased by customer.
Adhere to safety/health regulations and procedures when carrying out construction operations Examines work done by the company and determines potential warranty or non-warranty work.
Recommends additional products and services to enhance or improve original installation, or remedy a potential issue.
Responsible for communicating to service manager job completions or complications, and completing and submitting all necessary job paperwork on-time Follows up with customer within 48 hours until all concerns are resolved What is required to join our team as a Service Technician: Construction/Home Improvement experience preferred.
Ability to establish positive rapport with customers.
Skill in operating construction equipment and/or power tools.
Strong communication skills and attention to detail.
Troubleshooting and Problem solving.
Comfortable working in confined spaces.
Ability to pass pre-employment screening, to include a background check.
High school diploma or GED preferred or equivalent experience.
At least one year of sales experience preferred.
An equivalent combination of education and experience to illustrate a proven track record Prepare predetermined packaging needs.
Organize all shipping and receiving needs.
Prepare product pump assemblies (kitting) as directed by the Production Manager and/or Shipping / Receiving Lead.
Operate a metal cutting band saw both safely and at predetermined productivity levels.
• Resolve specific machine, tooling, and set-up problems.
Tack welding experience a plus All other duties as necessary