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Job Description:
This role is part of the Quality Control (QC) workstream within the Digital Workplace-Solutions & Control-Release, Standards & Risk Management sub-chapter.
The junior-level QA Tester plays a key role in ensuring the quality of hardware and software products by creating and executing test plans, identifying, and reporting issues and collaborating with key stakeholders to resolve them.
We ensure that end-user impacting changes and projects are properly vetted and verified prior to being released into production and that all parties are unified and standardized to manage risk, and continuously strive for improvement.
Responsibilities:
QA Tester is responsible for the following:
Lead QA Testing Requirement and Triage meetings
Review and analyze product specifications and requirements
Create detailed test plans, test cases, and test scripts
Perform manual testing on software and hardware products
Use various tools and equipment to test hardware functionality and compatibility
Identify, document, and report bugs, errors, and defects
Track and monitor issues until resolution
Evaluate test results and generate test reports
Communicate test findings and recommendations to stakeholders
Collaborate with cross-functional teams to ensure quality throughout the product life cycle
Identify, analyze, and prepare risk mitigation tactics
Conduct impact analysis to assess product readiness
Create benchmarks to assess quality control of product
Provide key stakeholders feedback reporting
Define and measure success metrics using Smartsheets
Review product or service changes for other end-user impacting teams - outside of DW - to avoid unnecessary overlap
Partner with the Release Strategy workstream to track and report issues that can delay deployment
Identify and manage anticipated resistance
Preferred Skills:
Proven experience as a manual QA tester for software and hardware products; automated testing is a plus but not a requirement.
Desktop Support background.
Knowledge of software testing methodologies, tools, and best practices
Knowledge of various hardware (PC, Laptop, Chromebook, iPhone/iPad) and operating systems (Windows, MacOS, iOS preferred / Linux and ChromeOS a plus but not a requirement)
Familiarity with hardware interfaces and protocols, such as USB, HDMI, Ethernet, etc.
Ability to write clear and concise test documentation
Excellent troubleshooting and problem-solving skills
Attention to detail and quality orientation
Strong communication and teamwork skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to work effectively at all levels in an organization
Ability to establish and maintain strong relationships
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
An understanding of large-scale organizational change efforts and adoption strategies
Change management certification or designation desired (optional).
*Listed salary ranges may vary based on experience, qualifications, and local market.
Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world.
Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.
Stefanini is a CMM level 5, IT consulting, company with global presence.
We are CMM Level 5 company.