Office & Parts Representative (Conyers, GA)

*Office & Parts Representative (Conyers, GA) * Smith & Loveless is united under one cause: “Protecting _Water_.
Protecting _People.
_” We are seeking *Office & Parts Representative* to partner with our _experienced _parts team in this environmentally focused industry.
An Office Manager at Smith and Loveless, Georgia is both _*Customer Service AND*_ _*Detail*_ Oriented.
This individual will be based at our Georgia office, serving both the Georgia Parts Team locally through a partnership with our corporate headquarters in Lenexa, Kansas.
This includes answering the phone line with a customer friendly focus, assisting customers in the identification in the appropriate selection of required parts, taking the order, and then processing that order.
*Skills / Requirements* * High School Graduate, with some College/technical skills preferred.
* Excellent phone skills, including ability to elevate communication style when speaking with Key Account Customers * Proficiency in Microsoft Outlook, Word, and Excel * Ability to Grasp and Visualize Mechanical Parts to answer customer questions on required parts accurately and efficiently.
*Job duties* * Serves as a Representative for Smith and Loveless, Georgia and Smith and Loveless Lenexa.
* Processes and ships customer parts orders in a timely manner and replenishes parts to maintain proper stocking levels.
* Maintains and monitors parts inventory.
* Maintains parts files, parts sales order database, and O&M manual database.
Updating customer information, as well as keeps track of monthly and yearly progress of Smith and Loveless, Georgia parts sales.
* Quotes parts pricing and availability to customers in a timely and accurate manner.
Receiving incoming calls, directing calls to Sales or Service personnel, providing excellent customer service to enhance, grow, and maintain the repeat customer base.
* Makes outbound phone calls to follow up on quotes and also contact representatives and customers.
* Performs various administrative assistant functions such as front desk duties, ensuring the general maintenance, opening/locking-up and care of office is maintained with reports issued to Sales personnel, Field Service personnel, and the Parts Supervisor.
* Receive, sort, and distribute incoming mail, sending outgoing mail and packages in a timely manner.
* Greets visitors in a pleasant manner, keeping work area clean and presentable.
* Sets up new customer accounts and works with the customer and accounting in acquiring and recording all required sales tax exemption forms.
* Maintains Parts sales order spread sheets, recording all weekly parts sales and bookings.
* Learn about the various parts of the pump stations for easy identification and faster quoting.
* Researching job files for the Parts Department price quotes, availability, and order in PaperStore, Parts Reference Guides, etc.
* Serves as back up for other Parts Department personnel as required.
* Other duties as assigned by the Parts Department Supervisor.
*Physical requirements* The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: * Required to sit, stand and walk.
* Ability to lift 50 lbs and us a Dolly to lift and pack parts.
* Ability to ascend and descend stairs.
*About us* For over 75 years, Smith & Loveless has provided innovative environmental engineering ingenuity and quality craftsmanship to the water industry by pioneering superior pre-engineered pumping, treatment and headworks systems to a global customer base.
A true pioneer in the water and wastewater pumping industry, Smith & Loveless manufactures cost-effective, operator safe and efficient pump stations for municipalities, developments, industrial, governmental, and military facilities across the globe.
Our energy-efficient and durable systems deliver unrivaled life-cycle cost savings.
With tens of thousands of installations in more than 70 nations on all seven continents, our innovative wastewater/reuse engineered products allow us to maintain our market leadership in lift stations, grit removal systems and over a complete range of wastewater treatment systems.
Check us out Here: https://smithandloveless.
com/smith-loveless-careers-0 Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Paid time off Schedule: * 8 hour shift * Day shift * Monday to Friday * No nights * No weekends Ability to Commute: * Conyers, GA 30013 (Preferred) Ability to Relocate: * Conyers, GA 30013: Relocate before starting work (Required) Work Location: In person