Field Service Engineer

Anitox partners with the world’s leading food producers to develop and deliver innovative programs to efficiently produce safer food.
Our engineers, scientists, feed safety and milling efficiency specialists help keep pathogens and viruses such as salmonella, e.
coli, avian influenza and killer swine viruses such as ASF and PEDv out of the food chain.
With your help we can do more to ensure chicken, eggs, pork and pet foods are safe and affordable for all.
We are looking for a multi-skilled Field Service Engineer to ensure our customers are provided with an optimum cost installation and ongoing service/maintenance program for the liquid application systems delivering Anitox products within feed mills.
If you enjoy traveling, thrive on delivering excellent customer service, and are looking for a competitive salary and generous benefits, then read on.
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Key Responsibilities: Perform analysis and root cause studies of premature component failures and formulate the actions necessary to resolve customer issues.
Perform on-site commissioning of Anitox application systems for domestic and international customers.
Train customers in operating and maintenance practices as appropriate for the application type.
Assist Sales, Engineering & Customers with mill testing of new systems.
Ability to modify documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
Ability to specify, review, and implement specialized maintenance procedures for field installations.
Monitor customer units to foresee problems and develop solutions before they affect the customer.
Interact with customer representatives to solve problems that need to be handled remotely.
As necessary, travel to the customer site to maintain high reliability.
Provide written communications regarding customer systems.
Produce, distribute, and maintain files containing service reports after each on-site visit.
Ability to interact with customers as the face of our business.
Ability to respond quickly to customer queries.
Schedule startup/commissioning activities to maintain product delivery commitments.
Other duties assigned.
Education - Experience - Skills Strong electromechanical background is preferred, with at least 3 years in an engineering service role.
Customer-facing experience.
Knowledge of electrical power circuits.
Knowledge of power electronics.
Ability to read schematics.
Basic knowledge of pumps and electrical installations.
Experience of working in a feed mill.
Computer knowledge in a Windows environment.
Strong written and oral communication skills.
Self-directed and motivated.
Ability to work both in teams and independently.
Medium work with occasional heavy work up to 75 pounds.
Other Legally authorized to work in the USA Travel time anticipated - 75% (nationally & internationally).
Benefits Medical, Dental, and Vision.
15 days PTO plus 10 paid holidays plus 3 floating holidays 401k