Director of Rooms

Description: HOSPITALITY STARTS HERE Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey.
Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.
As we gear up for the highly anticipated Spring 2024 opening of Athens, Georgia’s first luxury, boutique hotel, Rivet House, we are seeking a dedicated and experienced Director of Rooms to lead our team and ensure the success of this unique hotel will have 50 luxurious guest rooms, an upscale Italian restaurant and bar, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.
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Rivet House is seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments.
This individual will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with IRHG standards.
Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide.
Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success.
This team member will participate in total hotel management activities as a member of the Hotel Management Team.
Essential Functions and Responsibilities of the job include, but are not limited to: Directs hotel actions for improving team member satisfaction, increasing cleanliness and service levels, and maximizing profitability.
Ensures the hotel implementation and compliance of IRHG policies and procedures as well as The Historic Park Inn brand standards.
Leads team members and other managers and supervisors to ensure team member satisfaction, guest service, and financial and quality goals are met or exceeded.
Speaks with and responds to guests regarding service challenges.
Provides leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate rooms and property operations and maintenance departments.
Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc.
Analyze Department structure as it relates to operational effectiveness.
Develops skills and abilities of direct reports.
Assist General Manager in monitoring high potential team members and ensure their growth as leaders within the company.
3+ years of experience in similar position.
Requirements: Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation.
In general, you can anticipate working 50 to 55 hours a week.
In Your Role, You Will: Foster Collaboration: Promote a "one-team, one-dream" mentality that encourages the recruitment and nurturing of the right individuals who are ready to serve our guests, achieve financial goals, and create memorable experiences.
Cultivate Humility & Transparency: Create a culture of humility, transparency, and ethical conduct where everyone feels safe, cared for, and inspired.
Lead with Integrity: Set the example by demonstrating all responsibilities of each position in the hotel when needed.
Lead by example and set the tone for health, safety, and cleanliness throughout the property.
Enrich Your Community: Join volunteer and charity initiatives we support.
Show Compassion and Empathy: Listen to your team, be understanding, and provide a humane approach when individually coaching, inspiring everyone to excel.
Leave a Lasting Impression: Deliver a sense of home through quality, consistency, and teamwork.
Embrace Positivity: Cultivate a welcoming and approachable environment that is solution-driven, with a smile.
Foster Fun at Work: Influence and lead a positive, collaborative, and enjoyable team environment where everyone is treated with respect and kindness.
As a Valued Member of the Team, You Can Expect: Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.
Join us at Rivet House and be part of an exciting journey where hospitality truly begins! Please note that this job description serves as a guide and is not an exhaustive list of all duties and responsibilities.
At IRHG, employment is voluntary and "at will," meaning you can leave, or we can part ways, with or without notice, and with or without a reason.
The Indigo Road Hospitality Group is committed to diversity and equality.
We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws.
Our commitment to fairness and diversity extends to all aspects of employment, from hiring to benefits.
Join us in our quest to change the hospitality industry forever, and let's create magic together!