Front Office Specialist - Float

Facility: 1800 Parkway Center Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers.
This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations.
The FOS is an important team member in achieving patient experience, employee engagement, and financial goals.
This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.
Core Responsibilities and Essential Functions: Customer Service: - a.
In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
- b.
Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
- c.
Communicating quickly and often with patients, if there is a delay or wait for patient care.
- d.
Working with both clinical staff and providers in a team approach.
- e.
Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long Operations/Revenue Cycle: - a.
Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
- b.
Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
- c.
Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
- d.
Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits - e.
Contacting patients for appointment reminders Administrative: - Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests - Other duties as assigned by management.
Required Minimum Education: High school diploma or equivalent.
Required Required Minimum License(s) and Certification(s): Additional Licenses and Certifications: Required Minimum Experience: 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required Required Minimum Skills: Computer skills essential.
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.