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Posted : Friday, July 19, 2024 08:41 AM
Our Digital Transformation Office is transforming how we work at WestRock.
We align with our businesses to deliver innovative solutions that: Address specific business challenges and create better user experiences.
Leverages a transparent Strategic Portfolio Management process for IT to deliver our business strategy Enables better business decisions through data transparency and standardization Provides a unified view of our demand pipeline and resources capacity constraints.
We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.
The opportunity: As a Sr PPM Analyst, you will be responsible for supporting the OOTB configuration of an enterprise Strategic Portfolio Management (SPM) tool (ServiceNow) and dashboard reporting.
You will work with the DTO organization to assist team members to become proficient in SPM process and reporting tool functionality through training and coaching.
In addition, you will collaborate with IT & Business Functional Stakeholders and Portfolio Managers to define & analyze reporting requirements as needed.
Responsible for maintaining OOTB ServiceNow & BI Dashboard solution to achieve functional requirements.
Interact with subject matter experts, application development, and technical support staff to define functional specifications that meet user requirements and Create and write stories based on analysis of business requirements Test and validate stories were developed to business requirements Coordinate user acceptance testing for new ServiceNow solutions, changes, process improvements, etc.
Assist in analysis and reporting of testing defects Provide implementation and post implementation support to our stakeholders Write knowledge articles and documentation that describes features and functionality for business users Partner and collaborate with IT teams and business stakeholders to provide general ServiceNow consultancy services, identify data gaps, and develop solutions to meet business and IT&D strategic goals Work with stakeholders to process information and gather insights and trends from various data sets.
Build comprehensive set of PPM reports to track all possible KPIs of portfolios and projects.
Continuously improve reporting to support Program Operations and drive adoption How you will impact WestRock: Support DTO achieve world class strategic portfolio management that provides IT users total visibility of all approved demand and projects including inter-dependencies.
Configure and administer various ServiceNow dashboards and reports used by ePMO Configure and administer Qlik reports related to ePMO and DTO efforts.
Create training documentation and knowledgebase articles that can be used across the various IT teams.
Lead the incident/maintenance process to ensure governance of PPM solution.
Research and analyze new ServiceNow OOTB functionality.
Understand the practical application of existing, new, and emerging features to enable evolving business and operating reporting needs in Servicenow, Qlik and sharepoint.
What you need to succeed: Bachelor’s degree in computer science, Information Technology or related field; specialized training; or equivalent professional experience Minimum years of experience: 3+ years of Strategic Portfolio Management experience in an enterprise environment, 5+ years of business analytics experience Hands-on experience with ServiceNow administration of components such as Service Portal, SPM Dashboards and Performance Analytics Knowledge of JavaScript, SQL, REST Web Services, APIs, Power BI, Qlik and UI/UX design Being self-directed, fast-paced, collaborative, and results-oriented Strong communication, analytical, problem solving skills Familiarity with enterprise PMO operations and project management methodologies Understanding of Data Governance & Quality controls What we offer: Corporate culture based on integrity, respect, accountability and excellence Comprehensive training with numerous learning and development opportunities An attractive salary reflecting skills, competencies and potential A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
We align with our businesses to deliver innovative solutions that: Address specific business challenges and create better user experiences.
Leverages a transparent Strategic Portfolio Management process for IT to deliver our business strategy Enables better business decisions through data transparency and standardization Provides a unified view of our demand pipeline and resources capacity constraints.
We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.
The opportunity: As a Sr PPM Analyst, you will be responsible for supporting the OOTB configuration of an enterprise Strategic Portfolio Management (SPM) tool (ServiceNow) and dashboard reporting.
You will work with the DTO organization to assist team members to become proficient in SPM process and reporting tool functionality through training and coaching.
In addition, you will collaborate with IT & Business Functional Stakeholders and Portfolio Managers to define & analyze reporting requirements as needed.
Responsible for maintaining OOTB ServiceNow & BI Dashboard solution to achieve functional requirements.
Interact with subject matter experts, application development, and technical support staff to define functional specifications that meet user requirements and Create and write stories based on analysis of business requirements Test and validate stories were developed to business requirements Coordinate user acceptance testing for new ServiceNow solutions, changes, process improvements, etc.
Assist in analysis and reporting of testing defects Provide implementation and post implementation support to our stakeholders Write knowledge articles and documentation that describes features and functionality for business users Partner and collaborate with IT teams and business stakeholders to provide general ServiceNow consultancy services, identify data gaps, and develop solutions to meet business and IT&D strategic goals Work with stakeholders to process information and gather insights and trends from various data sets.
Build comprehensive set of PPM reports to track all possible KPIs of portfolios and projects.
Continuously improve reporting to support Program Operations and drive adoption How you will impact WestRock: Support DTO achieve world class strategic portfolio management that provides IT users total visibility of all approved demand and projects including inter-dependencies.
Configure and administer various ServiceNow dashboards and reports used by ePMO Configure and administer Qlik reports related to ePMO and DTO efforts.
Create training documentation and knowledgebase articles that can be used across the various IT teams.
Lead the incident/maintenance process to ensure governance of PPM solution.
Research and analyze new ServiceNow OOTB functionality.
Understand the practical application of existing, new, and emerging features to enable evolving business and operating reporting needs in Servicenow, Qlik and sharepoint.
What you need to succeed: Bachelor’s degree in computer science, Information Technology or related field; specialized training; or equivalent professional experience Minimum years of experience: 3+ years of Strategic Portfolio Management experience in an enterprise environment, 5+ years of business analytics experience Hands-on experience with ServiceNow administration of components such as Service Portal, SPM Dashboards and Performance Analytics Knowledge of JavaScript, SQL, REST Web Services, APIs, Power BI, Qlik and UI/UX design Being self-directed, fast-paced, collaborative, and results-oriented Strong communication, analytical, problem solving skills Familiarity with enterprise PMO operations and project management methodologies Understanding of Data Governance & Quality controls What we offer: Corporate culture based on integrity, respect, accountability and excellence Comprehensive training with numerous learning and development opportunities An attractive salary reflecting skills, competencies and potential A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
• Phone : NA
• Location : Atlanta, GA
• Post ID: 9051834078
