INFORMATION SYSTEMS ANALYST I Grade 17

JOB UNCLASSIFIED POSITION IN THE DEPARTMENT OF REGISTRATION & ELECTIONS Minimum Qualifications: Bachelor’s Degree in Information Systems, Computer Science or a related field required; this classification is considered to be an entry-level professional position, however previous work experience is preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license with in (30) days of residency.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
EXAMPLE OF DUTIES Purpose of Classification: The purpose of this classification is to apply structured analysis, data modeling, and information engineering to analyze information processing and to provide technical support to assigned departments.
This classification is considered to be an entry-level professional position.
Essential Functions: The following duties are normal for this position.
The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Other duties may be required and assigned.
Applies structured analysis, data modeling and information engineering to analyze information processing: meets with end-users to determine desired outcomes and system requirements; coordinates and aligns information systems with user objectives; develops and reviews standards and procedures; tests, troubleshoots and resolves issues with application and system functionality; installs technical updates to system; audits, modifies, and amends data in systems; monitors and reports on system usage; and creates professional documentation.
Runs a variety of reports from system programs: develops and maintains special reports and system tables; prepares and runs computer applications (programs) to sort and print monthly reports, ad hoc reports and output files; assembles output files; identifies and corrects errors; conducts trial runs; troubleshoots and analyzes discrepancies in data; updates, repairs, modifies and expands existing programs as needed; prepare charts and diagrams; maintains administrative reports; and ensures the completion of work prior to deadlines.
Provides information system user support to assigned departments: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users’ needs; ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.
Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers’ software applications; utilizes diagnostic tools and other resources as appropriate.
Conducts training programs for software/hardware users: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users’ needs; answers questions and provides information during and after training; conducts one-on-one training sessions as needed.
Installs and maintains personal computer hardware/software: assures availability and proper operation of products for installation; schedules installations; converts old system data to new system; codes, maintains and compiles applications; installs service packs, patches, and updates; tests installed products per department standards; completes installations and conversions in timely manner and with minimal disruption to customer; provides initial training to customers on new products as needed.
Performs system administration and supports system access: sets up, updates, and/or deletes user profiles as needed; corrects data; clears memory files; updates data and information; clears printers and terminals; backs up and restores data as needed; participates in system management, conversion, migration and updates as needed.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and web sites to increase knowledge of network operations; attends conferences, workshops, and training sessions as appropriate.
Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including system and application documentation, work orders, contracts and department data; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including diagrams, training materials, and project timelines; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
Operates or uses various equipment and supplies in order to complete work assignments: operates and maintains a motor vehicle and other power or motorized equipment; operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
Communicates with County officials, supervisor, other employees, clients, third party service contractors, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
SUPPLEMENTAL INFORMATION It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.