Information Security Administrator

JOB Under general direction of the Information Security Manager, the Information Security Administrator has three primary responsibilities.
First, is the administration of information security by working with the manager to administer the enterprise security of all information technology resources, both on-premise and off-premise in the cloud.
Second is the administration of endpoints, including installing/maintaining hardware; operating, maintaining, and monitoring application resources of servers and clients for both on-premise and off-premise (cloud) physical, mobile, and virtual systems; troubleshooting problems, providing training and technical support, making departmental purchasing decisions, and budget preparation/monitoring.
Third is primary or backup support of some of the Public Safety software, hardware, and systems as public safety support team member.
Other duties include being a member of the annual computer refresh team and backup support of the helpdesk team.
Provides liaison and technical assistance to department management and end users; installs and troubleshoots advanced software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develop specifications.
**This is an Exempt position.
** EXAMPLE OF DUTIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.
The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.
Administrator of Information SecurityAdminister all email-related protection services.
Administer all endpoint protection services.
Administer a vulnerability management program.
Administer a cybersecurity awareness training program.
Administer software and firmware updates, upgrades, and patching.
This includes coordinating delivery while minimizing service disruption to end users.
Administer Active Directory environment from a cybersecurity perspective, including all objects and policies.
Administer Azure Active Directory environment, including all objects, certificates, and IDP authentication to SaaS and other third-party applications.
On-board and off-board user identities while setting policies and procedures to ensure their accounts and associated licenses are accurate and maintained.
Participate in development, implementation, and monitoring of comprehensive IT security and risk management programs.
Participate in development, implementation, and enhancement of the City’s IT security framework.
Work with all departments and leadership to facilitate risk management processes while raising awareness of evolving cybersecurity concerns.
Work with all departments and leadership to ensure compliance with the IT security framework.
Understand and interact with related disciplines to ensure the consistent application of policies and standards across all technology projects, systems, and services.
Administration of EndpointsDeploys, monitors, maintains, upgrades, repairs, and supports PCs, mobile devices, hardware sub-components, operating systems, software, and peripherals.
Is a member or lead of the Refresh Team which prepares and deploys new PCs while data-wiping, removing, and disposing of out-of-warranty PCs on an annual basis.
Administers Active Directory environment from an operations perspective, including all objects and policies, DNS, and certificates.
Administers Azure Active Directory environment from an operations perspective.
Administers MDM policies to secure, monitor, and control endpoints, including workstations, phones, and tablets.
Member of Public Safety Support TeamProvides advanced desktop support to clients; installs and configures hardware, software, operating systems, and peripherals; troubleshoots diagnoses and resolves complex hardware and software problems.
Performs a variety of complex systems analysis in the design, implementation and maintenance of information systems and supporting computer hardware and software applications; programs new applications or enhances existing programs.
Plans, develops, and analyzes system software additions, changes, and enhancements; determines the impact of existing systems and local/wide area networks.
Coordinates consultants for special projects.
Is a member of the Public Safety On-Call rotation.
Is a higher-level member of the Help Desk Team, including responding to user issues, system-generated issues, and participation in helpdesk service requests.
This may include filling in for lower-level members in their absence.
Participates in developing and implementing goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
Assists with purchase/upgrade of information systems; assists departments in determining hardware/software needs; determines required specifications and obtains price quotes; makes recommendations for additions and upgrades; research potential purchases and new products.
Meets and/or exceeds customer expectations with an unparalleled commitment to excellent customer service and positively promoting and enhancing the services and programs offered by the City of Alpharetta.
Performs various duties such as word processing, spreadsheet formulation, photocopying, processing mail, performing data entry, or greeting visitors.
Communicates with the director, manager, team, employees, other departments, program participants, outside organizations, and other individuals as needed to coordinate work activities, review the status of work, or exchange information.
Maintains a calendar of appointments or events relating to all activities.
Maintains confidentiality regarding data, information, documentation, processes, and functions of the City of Alpharetta.
Creates/maintains support for department records.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of local and wide area network development.
Works with other positions in the department to learn the day-to-day operation of all systems.
Performs related duties as required or assigned.
KNOWLEDGE, SKILLS, & ABILITIES REQUIREDKnowledge of: Operational characteristics, services, and activities of a comprehensive cybersecurity program, including: DMARC, DKIM, SPF and other email security best practices.
SIEM, XDR, SOARDLP, PIIMitre ATT&CKNIST CSF, CJIS, HIPAA, PCIServers, firewalls, and network infrastructure.
Principles, practices, methods, and techniques used in network development, maintenance, and administration.
Methods and techniques of resolving complex network system compatibility and integration issues.
Peripherals such as printers, scanners, mobile devices, etc.
Routing protocols.
Principles and practices of network security and administration.
Operational characteristics and capabilities of a variety of information systems, including network and personal computer operating systems, hardware, software, applications, peripheral equipment, virtual and cloud technologies, and mobile device management.
Windows operating systems/servers.
Operations, services, and activities of information systems programs.
Principles and practices of computer science and information systems.
Principles and concepts of network technology.
Principles and practices of system testing, analysis and network security and administration.
Methods and techniques of developing technical manuals and instructional materials.
Principles and practices of customer service.
Pertinent federal, state, and local laws, codes, and regulations.
Proficiency with personal computers and Microsoft Office.
Excellent written and oral speaking skills.
Ability to: Analyze problems quickly and accurately and adopt effective courses of action.
Stay abreast of technological changes.
Participate in the management of a comprehensive information technology program.
Work independently and as part of a team.
Participate in the development and administration of division goals, objectives, and procedures.
Research, analyze, and evaluate new service delivery methods and techniques.
Develop and present effective training programs for all areas of responsibility.
Adapt to changing technologies and learn the functionality of new equipment and systems.
Organize work and establish priorities to meet the needs of users.
Prepare and maintain procedural manuals and a variety of related records and reports.
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Interpret and apply federal, state, and local policies, laws, and regulations.
Communicate clearly and concisely, both orally and in writing.
Understand, evaluate, and translate the needs of users into effective solutions.
Conduct research, analysis, and data evaluation and make recommendations based on findings.
Establish and maintain effective working relationships with those contacted in the course of work.
The ability to work well under pressure and manage multiple tasks simultaneously.
SUPPLEMENTAL INFORMATION This job description does not constitute an employment agreement between the City of Alpharetta and the employee and is subject to modifications as the needs and requirements of the position change.
The City of Alpharetta is an Equal Employment Opportunity (EEO) employer.
All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).
In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves.
Alcohol and drug abuse poses a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities.
For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination.
Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity.
The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.