General Description
Respond to constituent service requests and supervise the Mayor’s Innovation Lab interns (high school and college students).
Staff for the Mayor at community events.
Must be available nights, weekends, and holidays.
Duties and Responsibilities
The functions listed below represent the majority of the time spent working in this position.
Management may assign additional roles related to the type of work of the position as necessary.
Works independently to research & resolve constituent concerns and requests for service; facilitates communications and conveys information amongst department/division personnel and initiates appropriate action/response; coordinates projects and activities; coordinates, conducts, or attends staff meetings to review department plans, progress, budgets, and other activities.
Coordinates the research and fieldwork of Mayor’s Innovation Lab Interns, which includes door-to-door canvassing of neighborhoods to complete community surveys and petitions, collect data and conduct community/civic education.
Makes PowerPoint presentations to the City Council and the public on current government processes and proposed policy changes.
Tracks & trends constituent complaints and response/resolution progress and timelines; prepares presentations on trends in constituent concerns for the council and the public; receives various forms, reports, correspondence, logs, lists, schedules, calendars, invoices, statistical data, minute books, catalogs, laws, regulations, ordinances, policies, procedures, manuals, directories, reference materials, or other documentation.
Additional Functions
Performs other related duties as required.
Coordinates travel, accommodations & catering for executive-level meetings, including serving as the liaison with the Finance department and tracking accounts payable and receivables for the Office of the Mayor; preparing meeting agenda documents; coordinating meeting facilities, equipment, and refreshments; records and/or transcribes meeting minutes; distributes meeting minutes to departments and other individuals; coordinates framing of certificates, maps or other documents; provides administrative support and coordination for various meetings at the executive management level, which may include the City Council
Minimum Education and Experience Requirements
High School Diploma or G.
E.
D, supplemented by five (5) years of progressively responsible as a community activist, organizer or advocate REQUIRED.
Bachelors in sociology, psychology, African American studies or M.
S.
W.
, J.
D.
or training in municipal law are preferred.
Experience with Google Sheets, Microsoft Excel, SAP, and other advanced CRM databases REQUIRED.
Experience in graphic design and social media content creation preferred.
Experience in PowerPoint, Keynote, or other presentation software is preferred.
J.
D.
or training in municipal law, Masters of Social Work or undergraduate degrees in Sociology or Psychology preferred.
Additional work experience in office administration, customer service, record management, and personal computer operations or any equivalent combination of education, training, and expertise — preferably supporting an executive in a municipal environment — provides the requisite knowledge, skills, and abilities for this job.
ADA Compliance
Physical Ability: Must be able to work outdoors and walk for up to 20 hours per week for door-to-door canvassing along steep-sloping streets and community events.
Tasks require the ability to exert light physical effort in sedentary to light work, which may involve lifting, carrying, pushing and/or pulling objects and materials of light weight (5-10 pounds).
Sensory Requirements: Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
Whatsapp
