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Posted : Monday, October 09, 2023 05:25 AM
*Compensation: $80K*
*About Us*
We were founded over 20 years ago based on the sole premise that there was a need for an IT organization that simultaneously focused on customer service and technical expertise.
We provide strategic, knowledgeable and trustworthy IT consulting services including monthly managed services, new hardware deployments, network design & implementation and remote/onsite deployed technicians.
Our services are based on four simple principles: * Listen and understand what the customer needs * Assess the root of the problem and determine the best approach * Design a game plan that focuses on technologies that will help improve the customer’s bottom line * Implement lasting solutions and be transparent and honest in the process We are looking to hire an *IT Support Engineer II* who can handle all aspects of the maintenance and correction of products that have been sold, corrective and preventive maintenance, and after-sales technical support solutions.
In addition to having the tech skills to provide technology solutions the *IT Support Engineer II *will be responsible for ensuring a great customer experience.
The Engineer will provide information and procedures to address the inquiries, concerns and requests to their products and services and exceed the client’s expectations.
*The Work* * Research, diagnose, troubleshoot, and resolve system, software and hardware issues such as account setup, hardware malfunctions, and network troubleshooting * Ask customers targeted questions to quickly understand the root of the problem, take ownership of customer issues and resolve them within agreed time limits * Clearly and succinctly talk with clients via phone, email or chat, until the issue is resolved while maintaining and building client relationships * Provide prompt and accurate feedback to customers * Proactively follow up to ensure IT systems are fully functional after troubleshooting * Design and execute projects such as server to cloud migrations * Serve as a mentor to more junior engineers * Document technical knowledge in the form of notes and manuals * Create processes and SOP’s as needed * Bring ideas, observations and solutions to the attention of supervisor * Report to the Service Manager; this is a small team so you will also interact with the broader team including the Founder/CEO *Your Mindset* * Proactive interest in solving problems, making improvements and creating efficiencies * Strong interest in learning new things and a constant desire for self improvement * Empathy for client’s tech problems.
It comes naturally to you and you diffuse their frustration and anger effortlessly while strengthening the client relationship * Highly self-governing and self-motivated;_ *willing to proactively and independently learn new things to solve customer problems*_ * You hold yourself accountable and always communicate with honesty and integrity * Consistently demonstrate an all-hands-on-deck approach; strong team player * Proactive and self-sufficient with an interest in doing more for clients not only in order to solidify the relationship but also to grow the business * Communicate in a succinct manner and easily translate complex tech problems into layman’s terms * Utilize all available resources to solve problems on your own before escalating to other team members * Confident in your abilities but also have the humility to own mistakes and correct them * Curious state of mind; unafraid to tackle the unknown *To be successful in this role, please know how to do most, if not all, of the following:* * _*Design & Implement Cloud Based solutions:*_ EDR & SIEM Management, Cloud Infrastructure, Azure Tenant Management & Development, Azure VM Deployment, Dynamic Membership, SAML & SSO Configuration, Auto-Provisioning where applicable, “Zero-Touch” Enrollment, Auto-Configuration, Automated Privileged Access Control, and Vendor Communication * _*Manage Azure Active Directory Objects: *_Create Users & Groups, Create Admin Units, Manage User and Group Properties, Perform Bulk User Updates, Manage Guest Accounts, Configure Azure AD Join, Configure Self-Service Password Reset * _*Manage Role-Based Access Control (RBAC):*_ Create a custom role, Provide access to Azure Resources by assigning roles at different scopes, Interpret access assignments * _*Manage Subscriptions and Governance: *_Configure Azure policies, Configure resource locks, Apply and Manage tags on resources, Manage resource groups, Manage Subscriptions, Manage costs, Configure management groups * _*Implement and manage storage: *_Configure network access to storage accounts, Create and configure storage accounts, Generate shared access signature (SAS) tokens, Manage access keys, Configure Azure AD authentication for a storage account, Configure access to Azure Files * _*Deploy and manage Azure Compute Resources:*_ Modify an Azure Resource Manager Template, Configure a virtual hard disk (VHD) template, Deploy from a template, Deploy virtual machine extensions, Configure Azure Disk Encryption, Move VMs between resource groups * _*Configure and Manage Virtual Networking: *_Create and configure virtual networks, including peering, Configure private and public IP addresses, Implement subnets * _*Monitor and backup Azure Resources: *_Create recovery services vault, Create a backup vault, Create and configure a backup policy, Perform backup and restore operations by using Azure Backup, Perform site-to-site recovery by using Azure Site Recovery *Requirements & Skills* * At least 5 years of experience as an IT Support Engineer; if you don’t yet have the Level II title but can do the work of a Level II, please apply * _*Experience working with customers face-to-face required*_ * _*Must be an expert in Office 365 and Windows 10/11*_ * _*Must have very strong experience in networking and Azure administration*_ * Intermediate experience implementing and managing Microsoft Azure Cloud Services, on-premise active directory, Microsoft 360, ADDS, Intune/Endpoint, Citrix, Cisco and Cisco Meraki Network, Dell hardware.
Familiarity with Connectwise, Mac OS/iOS helpful.
* Strong Automation Scripting skills including PowerShell, MDM Management & Setup * Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role; _*MSP experience strongly preferred*_ * Good understanding of computer systems, mobile devices and other tech products * Have enough breadth of technology experience and understanding to be able to diagnose and troubleshoot basic and complex technical issues * Familiarity with remote desktop applications and help desk software (eg.
Zendesk) * Excellent problem-solving and communication skills * Ability to provide step-by-step technical help, both written and verbal * Pick up and learn new skills and vendors rapidly * Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus *Other* * _*Office zip code is 30312*_; in office 5 days per week for first 90 days, then Fridays remote * Degree in IT, Computer Science or relevant field helpful but not required * COVID vaccination required due to client requirements * Must have a valid driver's license, reliable transportation, and the ability to drive within the Atlanta metro area * Ability to lift up to 50lbs.
required *Compensation* * *$80,000/year* * Monthly stipend towards health insurance benefits * Related classes and certification exam expenses covered by company Job Types: Full-time, Permanent Pay: $80,000.
00 per year Experience level: * 5 years Schedule: * 8 hour shift * Monday to Friday Application Question(s): * How many years of experience do you have with EDR & SIEM Management? * How many years of experience do you have managing various aspects of Azure Active Directory; including creating users and groups; Admin Units; performing bulk user updates; configuring Azure AD join; configuring self-service password resets, etc.
? * How many years of experience do you have configuring and managing virtual networking? This includes peering; configuring private and public IP addresses; and implementing subnets? * How many years of face-to-face customer service experience have you had? * How many years, if any, of managerial experience have you had? * Have you had any experience as an instructor, trainer or teacher? Ability to Relocate: * Atlanta, GA 30312: Relocate before starting work (Required) Work Location: In person
We provide strategic, knowledgeable and trustworthy IT consulting services including monthly managed services, new hardware deployments, network design & implementation and remote/onsite deployed technicians.
Our services are based on four simple principles: * Listen and understand what the customer needs * Assess the root of the problem and determine the best approach * Design a game plan that focuses on technologies that will help improve the customer’s bottom line * Implement lasting solutions and be transparent and honest in the process We are looking to hire an *IT Support Engineer II* who can handle all aspects of the maintenance and correction of products that have been sold, corrective and preventive maintenance, and after-sales technical support solutions.
In addition to having the tech skills to provide technology solutions the *IT Support Engineer II *will be responsible for ensuring a great customer experience.
The Engineer will provide information and procedures to address the inquiries, concerns and requests to their products and services and exceed the client’s expectations.
*The Work* * Research, diagnose, troubleshoot, and resolve system, software and hardware issues such as account setup, hardware malfunctions, and network troubleshooting * Ask customers targeted questions to quickly understand the root of the problem, take ownership of customer issues and resolve them within agreed time limits * Clearly and succinctly talk with clients via phone, email or chat, until the issue is resolved while maintaining and building client relationships * Provide prompt and accurate feedback to customers * Proactively follow up to ensure IT systems are fully functional after troubleshooting * Design and execute projects such as server to cloud migrations * Serve as a mentor to more junior engineers * Document technical knowledge in the form of notes and manuals * Create processes and SOP’s as needed * Bring ideas, observations and solutions to the attention of supervisor * Report to the Service Manager; this is a small team so you will also interact with the broader team including the Founder/CEO *Your Mindset* * Proactive interest in solving problems, making improvements and creating efficiencies * Strong interest in learning new things and a constant desire for self improvement * Empathy for client’s tech problems.
It comes naturally to you and you diffuse their frustration and anger effortlessly while strengthening the client relationship * Highly self-governing and self-motivated;_ *willing to proactively and independently learn new things to solve customer problems*_ * You hold yourself accountable and always communicate with honesty and integrity * Consistently demonstrate an all-hands-on-deck approach; strong team player * Proactive and self-sufficient with an interest in doing more for clients not only in order to solidify the relationship but also to grow the business * Communicate in a succinct manner and easily translate complex tech problems into layman’s terms * Utilize all available resources to solve problems on your own before escalating to other team members * Confident in your abilities but also have the humility to own mistakes and correct them * Curious state of mind; unafraid to tackle the unknown *To be successful in this role, please know how to do most, if not all, of the following:* * _*Design & Implement Cloud Based solutions:*_ EDR & SIEM Management, Cloud Infrastructure, Azure Tenant Management & Development, Azure VM Deployment, Dynamic Membership, SAML & SSO Configuration, Auto-Provisioning where applicable, “Zero-Touch” Enrollment, Auto-Configuration, Automated Privileged Access Control, and Vendor Communication * _*Manage Azure Active Directory Objects: *_Create Users & Groups, Create Admin Units, Manage User and Group Properties, Perform Bulk User Updates, Manage Guest Accounts, Configure Azure AD Join, Configure Self-Service Password Reset * _*Manage Role-Based Access Control (RBAC):*_ Create a custom role, Provide access to Azure Resources by assigning roles at different scopes, Interpret access assignments * _*Manage Subscriptions and Governance: *_Configure Azure policies, Configure resource locks, Apply and Manage tags on resources, Manage resource groups, Manage Subscriptions, Manage costs, Configure management groups * _*Implement and manage storage: *_Configure network access to storage accounts, Create and configure storage accounts, Generate shared access signature (SAS) tokens, Manage access keys, Configure Azure AD authentication for a storage account, Configure access to Azure Files * _*Deploy and manage Azure Compute Resources:*_ Modify an Azure Resource Manager Template, Configure a virtual hard disk (VHD) template, Deploy from a template, Deploy virtual machine extensions, Configure Azure Disk Encryption, Move VMs between resource groups * _*Configure and Manage Virtual Networking: *_Create and configure virtual networks, including peering, Configure private and public IP addresses, Implement subnets * _*Monitor and backup Azure Resources: *_Create recovery services vault, Create a backup vault, Create and configure a backup policy, Perform backup and restore operations by using Azure Backup, Perform site-to-site recovery by using Azure Site Recovery *Requirements & Skills* * At least 5 years of experience as an IT Support Engineer; if you don’t yet have the Level II title but can do the work of a Level II, please apply * _*Experience working with customers face-to-face required*_ * _*Must be an expert in Office 365 and Windows 10/11*_ * _*Must have very strong experience in networking and Azure administration*_ * Intermediate experience implementing and managing Microsoft Azure Cloud Services, on-premise active directory, Microsoft 360, ADDS, Intune/Endpoint, Citrix, Cisco and Cisco Meraki Network, Dell hardware.
Familiarity with Connectwise, Mac OS/iOS helpful.
* Strong Automation Scripting skills including PowerShell, MDM Management & Setup * Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role; _*MSP experience strongly preferred*_ * Good understanding of computer systems, mobile devices and other tech products * Have enough breadth of technology experience and understanding to be able to diagnose and troubleshoot basic and complex technical issues * Familiarity with remote desktop applications and help desk software (eg.
Zendesk) * Excellent problem-solving and communication skills * Ability to provide step-by-step technical help, both written and verbal * Pick up and learn new skills and vendors rapidly * Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus *Other* * _*Office zip code is 30312*_; in office 5 days per week for first 90 days, then Fridays remote * Degree in IT, Computer Science or relevant field helpful but not required * COVID vaccination required due to client requirements * Must have a valid driver's license, reliable transportation, and the ability to drive within the Atlanta metro area * Ability to lift up to 50lbs.
required *Compensation* * *$80,000/year* * Monthly stipend towards health insurance benefits * Related classes and certification exam expenses covered by company Job Types: Full-time, Permanent Pay: $80,000.
00 per year Experience level: * 5 years Schedule: * 8 hour shift * Monday to Friday Application Question(s): * How many years of experience do you have with EDR & SIEM Management? * How many years of experience do you have managing various aspects of Azure Active Directory; including creating users and groups; Admin Units; performing bulk user updates; configuring Azure AD join; configuring self-service password resets, etc.
? * How many years of experience do you have configuring and managing virtual networking? This includes peering; configuring private and public IP addresses; and implementing subnets? * How many years of face-to-face customer service experience have you had? * How many years, if any, of managerial experience have you had? * Have you had any experience as an instructor, trainer or teacher? Ability to Relocate: * Atlanta, GA 30312: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 328 Angier Avenue NE, Atlanta, GA
• Post ID: 9129260800
