*Job Title : Level 1 IT Help Desk Analyst *
*Duration: 3+ Months*
*Location : 2206 East View Parkway, Conyers, GA 30013*
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
• High School diploma or GED
• Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Job Type: Contract
Pay: $20.
00 - $21.
00 per hour
Schedule:
* 8 hour shift
Experience:
* Help desk: 5 years (Required)
* Outlook, MS Office, Win 7 and 10, Active Directory.
: 5 years (Required)
* Monitor ticket queues, assign tickets: 4 years (Required)
* IT Help Desk Call Center exp: 4 years (Required)
Ability to Relocate:
* Conyers, GA 30013: Relocate before starting work (Required)
Work Location: In person
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