Medicaid Enterprise System Release Manager

*Duties & Responsibilities:* • Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing, and overseeing the processes related to releasing code to production or shared systems in accordance with Agency standards.
• Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident Management • Design business processes to coordinate release management activities between multiple vendors, ensure all release management processes have been followed, and all evidence is properly documented within the Application Lifecycle Management tool.
• Selection and implementation automation tools for change management tasks.
• Communicate, coordinate, and lead IT change control management duties, serving as a change manager.
• Ensure IT change control management requests are executed according to the defined project standards.
• Coordinate schedules of pending and approved IT change management requests.
• Ensure systems are utilized when conducting identified IT change manager duties.
• Assist with implementing and standardizing IT service management efforts, and the standardization of processes across multiple vendors.
• Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels and availability.
• Coordinate multiple teams to ensure tasks are completed to align with the release schedule.
• Assist with Operations and Maintenance activities associated with existing and future MEST Program system modules by assisting in the creation of change requests, scheduling change requests and receiving approvals for submitting change requests for the MEST module vendors; and • Author and coordinate business continuity plans • Perform other duties as required.
*Skill Required:* Technical development/change management experience.
Develop and deploy a change/control/release/incident management practice.
Mitigate risk against failure in system release.
Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, familiar with project management tools.
Jira and ServiceNowRequired5YearsKnowledge of project management principles and practices.
Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors.
Release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure.
Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.
Required Change management principles and practices, change control board activities and change request processing.
Basic management principles and practices, methods of data collection and analysis; Experience organizing risks and issues for presentation in reports, documents, and other written materialsRequired Strong understanding of IT Service Management (ITSM) processes, Change Management, Release Management and Service Asset and Configuration Management.
State Government / Public Sector.
Medicaid / Healthcare.
Project / Program Management Certification.
Job Type: Contract Salary: $80.
00 - $100.
00 per hour Expected hours: 40 per week Work Location: Hybrid remote in Atlanta, GA 30334