* *Position Title: Tier 1 Help Desk Analyst*
* *Location: Conyers, GA (Onsite work)*
* *Interview: Webcam or In person*
* *Position type: Contract*
*Job Description:*
The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
Provides technical assistance to both internal and external customers for tier one issues.
This position requires handling a high volume of calls in a call center environment focused on customer service.
*Educational Qualifications:*
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
*Required Skills and Experience:*
* Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
* Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
* Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
* Answer user inquiries regarding computer software or hardware operation to resolve problems.
* IT Help Desk Call Center exp
Job Types: Full-time, Contract
Salary: $19.
00 - $21.
00 per hour
Expected hours: 40 per week
Experience level:
* 1 year
Schedule:
* Day shift
* Monday to Friday
Education:
* Bachelor's (Required)
Experience:
* Microsoft Office: 1 year (Required)
* Call center: 1 year (Required)
* Windows: 1 year (Required)
Ability to Commute:
* Conyers, GA 30013 (Required)
Work Location: In person
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