Repossession Specialist - Reinstatements

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years.
Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience Summary Responsible for daily functions related to the location, recovery and attainment of repossessions, impounds, and reinstatements.
Complies with policies and procedures related to the reinstatement of repossessed vehicles.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Qualifies and assigns accounts that the Collection team has approved for repossession Assigns accounts to Repossession Company; involuntary, voluntary, abandoned and impounds Documents system and notifies all corresponding departments once vehicle has been secured Handles incoming phone calls to assist customers with reinstating or redeeming their vehicle Reviews, updates, and conducts follow-ups with customers on approved reinstatements Reviews accounts for payments and process customer payments, placing an account on hold, closing request, or send vehicle release Ensures compliance with state laws regarding the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements Handles impounded vehicles and secures their release This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth Competencies To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Technical Skills - Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Edits work for spelling and grammar; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Ethics - Treats people with respect; Works with integrity and ethically.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment - Includes appropriate people in decision-making process.
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Strives to increase productivity.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED; two to five years repossession or auto customer service or collection experience is preferred.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Bilingual in English/Spanish is preferred.
Mathematical Skills Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Computer Skills To perform this job successfully, an individual should have knowledge of MS Excel software, MS Word software and MS Access software Other Skills and Abilities Knowledge of and compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand; walk and reach with hands and arms.
Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation.
It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.
Candidates must possess authorization to work in the United States.
This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons