Bi-Lingual Collections Representative

Job Details Job Location Corporate - ATLANTA, GA Position Type Full Time Description Bi-Lingual Collections Representative Excellence.
Trust.
Mutual Respect.
Do these words resonate with you? If so, Keep reading and apply below! These values of Builders’ culture create success in all we do.
We strive to provide deeply supportive partnerships to our customers, agents, and each other.
Builders is proud to be named one of the Top Workplaces USA with top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits.
Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.
Summary of the role: A Bi-Lingual (Fluent Spanish) Collections Representative is responsible for a variety of duties in support of the Premium Accounting Department.
Overall responsibility includes, but is not limited to, processing insurance premiums, providing customer and agency support, collections and maintaining customer accounts according to departmental standards.
What would be your day in the life at Builders? Handle customer service inquiries from agents and insureds on active and delinquent accounts Handle all aspects including, but not limited to, researching disputes, reviewing audits, reviewing aged reports, processing cancellations and preparing correspondence.
Coaching policyholders on policy requirements of audit and Certificate maintenance.
Review and process cancellation reinstatement requests due to non-payment of premium Assist with all areas of the Premium Accounting process Generate and send invoices, Audit detail, and policy support on all assigned policies Accurately key payments and workflow notes into the appropriate computer system Send late notices on delinquent accounts using proper protocol in a timely manner Process cancellations/reinstatements on non-renewals, membership and agency cancellations Review Diary and Suspense on a daily basis Set up and monitor discretionary pay plan schedules to company standards Review refund packets for receivable recovery or approve for disbursement Coach customer base (policyholders, agents, internal users) on website utilization Timely and professional response of Emails and Voicemails in accordance with departmental standards Manage Time Card within company guidelines What skills will you need to be the best candidate? High School Diploma or General Education Degree (GED) required.
Bachelor’s Degree a plus.
Fluent speaking and writing skills in Spanish One or more year’s accounting experience in accounts receivable One or more year’s customer service experience Ability to learn new software programs Ability to work under pressure and on deadlines Excellent customer service skills Strong verbal and written communications skills Strong Microsoft Office skills Let’s talk benefits! Competitive Salary Bonus Structure Profit Sharing Medical, Dental, Vision Insurance Employer Paid Short Term Disability Employer Paid Long Term Disability Employer Paid Life Insurance Voluntary Life Insurance 401K with Company Match PTO About Builders Builders is a mid-sized mutual insurance company with remarkable strengths.
Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers.
Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces.
Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.
Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients.
This is what we mean by Insurance Built Strong®.